1. Introduction & Scope
Roof Expert USA ("we," "our," or "us") operates the website https://grandrapidsmi.roofexpertusa.com/ as an emergency roofing referral and contractor dispatch coordination platform serving Grand Rapids and Kent County, Michigan. This Privacy Policy discloses our practices concerning the collection, storage, processing, and protection of information received from callers and visitors to our website.
2. Information We Collect
Because we enforce a strict zero-web-form policy, we do not collect personal information through online contact forms. When you contact our telephone dispatch desk at (888) 208-4155, we may collect:
- Caller telephone number and caller ID information transmitted via carrier networks.
- Physical service address in Grand Rapids or Kent County requiring emergency roofing assistance.
- Descriptions of property damage, roof pitch, building type, and active leak severity.
- Call audio recordings for quality assurance, dispatcher training, and dispute resolution.
3. How We Use Collected Information
Information collected during emergency intake calls is used solely to:
- Connect you with independent, licensed, and insured Michigan roofing contractors operating in your municipality.
- Facilitate rapid field response, on-site tarping, and emergency leak suppression.
- Maintain operational records of emergency service dispatches across Kent County.
- Comply with applicable state and federal statutory requirements.
4. Third-Party Information Sharing
We share your service address and telephone number exclusively with participating independent contractors dispatched to your property. We never sell, lease, or rent your personal information to third-party marketing brokers or unrelated commercial entities.
5. Data Security & Retention
We employ industry-standard administrative, technical, and physical safeguards to protect telephone intake records and operational data against unauthorized access, disclosure, alteration, or destruction.
6. Contact Us Regarding Privacy
If you have questions regarding this Privacy Policy, please contact our dispatch office at (888) 208-4155 or by postal mail at Roof Expert USA, 629 Fairview Ave NE, Grand Rapids, MI 49503, USA.